Phosphor Monitor support

Help with HDMI capture setup, iPad permissions, audio, and Phosphor Pro purchases. We respond by email. Include the details below so we can help faster.

Email support

Include iPad model, iPadOS version, capture dongle brand/model, and what you expected vs. what happened. Screenshots or a short screen recording of the live feed help when video looks wrong.

support@getphosphor.dev

Phosphor Touch Companion App: For touch and trackpad desktop control, download Phosphor Touch for macOS or Windows from the Phosphor Touch page. On macOS, ensure Accessibility permission is enabled in System Settings → Privacy & Security → Accessibility.
Restore Phosphor Pro: Open Phosphor, go to the Pro upgrade screen, and tap Restore (same Apple ID as your purchase).
No video after plug-in: Confirm the dongle appears as an external camera, try another USB-C port or powered hub, and allow Camera access when iPadOS prompts.
No HDMI audio: Enable audio in Phosphor and allow Microphone permission (used for USB capture audio routing). Some dongles are video-only.
Charging while using Phosphor: Prefer a capture dongle with power pass-through. For gaming cards without Power Delivery, use the USB-C OTG splitter under Gaming on the hardware setups page.
Platform: Phosphor Monitor is iPad-only (USB-C, iPadOS 17+). Not available on iPhone. Apple currently supports capture card adapters on iPadOS only. See the FAQ and recommended hardware on the home page.
Product overview: See the home page or FAQ.